Return and refund policy

The principle

Caftanium neither sells nor rents any piece: the platform connects customers with independent boutiques. Every rental or purchase is concluded directly with the boutique, in store, which collects the payment and, where applicable, the deposit.

Returns, exchanges, refunds and deposit refunds are therefore handled by the boutique under its own terms. Caftanium collects no money and cannot issue refunds.

Before renting or buying

• Try the piece on in store: it is the best way to avoid a return.
• Ask the boutique for its terms: deposit and how it is returned, rental duration, late fees, damage, exchange or credit note for purchases.
• Check the condition of the piece at handover and keep the payment and deposit receipt the boutique gives you.

Rentals

A rented piece is collected from and returned to the boutique on the dates agreed with it. The deposit is returned by the boutique after checking the piece, under the terms it announced. A request on Caftanium is binding only once confirmed by the boutique; you can cancel a pending request from your account.

Purchases

Purchases take place in store, after a fitting. Exchange, credit or refund options depend on the boutique. The rights you hold under Law 31-08 on consumer protection, notably if a piece is defective, are exercised against the boutique, which is the seller.

If something goes wrong

Contact the boutique first: its details are on the piece's page and on its storefront. If you get no answer, or the boutique does not honour what it announced on Caftanium, write to us at contact@caftanium.com: we will pass your message on to the boutique and may take action against it (warning, suspension).